Frequently Asked Questions
Everything you need to know about our artisanal home textiles and ordering process.
What is the lead time for custom-made curtains and pillows?
Each piece is handcrafted to order in our US-based workshop. Standard orders typically ship within 7-10 business days, ensuring your home decor is made with the highest attention to detail.
Can I order fabric swatches before committing to a full purchase?
Yes, we highly recommend ordering swatches to see the color, texture, and weight of our fabrics in your own space. Swatches are available for all our signature prints and solid linens.
What are your shipping rates and policies?
We offer flat-rate shipping on all domestic orders. Once your item has been handcrafted and shipped, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for custom products?
Because our products are made-to-order specifically for you, we cannot accept returns. However, if there is a quality issue or manufacturing defect, please contact us within 14 days of receipt for a replacement.
Do you offer design consultations for window treatments?
Absolutely! We offer complimentary virtual design consultations to help you measure your windows, select the right hardware, and choose fabrics that complement your existing interior design.
How should I care for my Pepper Home textiles?
To maintain the vibrancy and longevity of our cotton and linen blends, we recommend professional dry cleaning for all curtains and spot cleaning or dry cleaning for our decorative pillow covers.